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Director, Client Solutions (Market Research)

Director, Client Solutions (Market Research)

Job Location 
Regular Full-Time

More information about this job


ORC International helps the world’s leaders to optimize their businesses today, understand how they can win tomorrow, and realize the future.  A global top 20 business intelligence firm with a stellar track record in quality, leading edge analytical know-how and data integration supported by an agile technology platform, ORC International enables leading organizations to better understand their people and transform their overall business performance. Proud of our long-standing heritage and deep client connections, we continually grow and evolve as our relationships do- providing relevant, connected and evidence-based insight and perspective to answering today’s business challenges.

Working at ORC you will be working with a group of dedicated, bright and energetic people. We are focused on our clients, but also ensure that our own work environment is supportive, enriching and fun! We offer competitive salaries and rich benefits including health, dental, vision, 401(k) with company match, PTO, Community Volunteer days, seasonal outings and more.


  • Scope and budget client engagements.
  • Lead and manage multiple teams responsible for fulfilling client work and engagements.
  • Draft proposals, research instruments, including learning agendas, questionnaires and discussion guides which address the client’s research objectives.
  • Coordinate project needs with internal and external vendors.
  • Oversee fieldwork to ensure quality, timing and budget needs are met.
  • Generate analytic plans, including data processing and tab specifications.
  • Perform logic checks of the information presented on tables/graphs and other client deliverables.
  • Design complex tables, charts, and graphs to communicate information needs.
  • Prepare well-organized and insightful client presentations and participate in presenting to clients as needed.
  • Lead client meetings and updates related to tactical subjects.
  • Answer client questions and respond to project needs.


  • Ability to manage all aspects of a research project including
    composing questionnaires, managing the fielding process, writing an analysis and tab plan, and formatting and writing reports.
  • Ability to communicate with individuals at all levels in the company and with various business contacts outside of the company in an articulate, professional manner. Ability to interface effectively with clients and support resources (e.g. tab, field, coding, etc.).
  • Strong attention to detail.
  • Excellent organizational and time management abilities to meet project deadlines.
  • Ability to multi-task and direct several projects simultaneously while maintaining project deliverables, quality, and integrity.
  • Capable of interfacing effectively and building relationships with clients.
  • Capable of handling difficult client situations in a tactful and
    professional manner.
  • Strong analytical thought, problem solving and storytelling skills.
  • Excellent verbal and written skills.
  • Entrepreneurial spirit
  • Proficiency with Microsoft Word, Excel and PowerPoint.

Education, Knowledge and Certificates:

  • Bachelor’s degree or equivalent required; advanced degree preferred
  • 4-6 years of primary market research experience is required.
  • Experience with Pharmacy, Healthcare, Benefits, and/or Medical Device Industries preferred.
  • Supplier side experience is preferred.
  • Previous client service and managing research projects experience is required.