Engine Group

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Supervisor Cincinnati Call Center-2016

Supervisor Cincinnati Call Center-2016

ID 
2016-1338
Job Location 
US-OH-Cincinnati
Type 
Regular Full-Time

More information about this job

Overview

At ORC International, we are leaders in the art of business intelligence. We focus on improving business performance and growth. We have great career opportunities within our Cincinnati Call Center.

 

Responsibilities

 

  • Ensures that the data collection is of the highest quality
  • Develops and implements strategies for measuring data collection work product quality
  • Manages the activities of staff assigned to the telephone center
  • Delivers timely and reliable reports of the activities of the telephone center as requested
  • Provides written and verbal evaluations to members of their team
  • Acts as an advisory figure to guide associates toward success
  • Motivates team members to exceed production goals while maintaining data integrity
  • Projects enthusiasm for the company and maintains positive interactions with others
  • Performs other duties as required

 

Qualifications

  • 6 months customer service, market research or telemarketing experience in a call center environment,
  • Supervisory experience
  • Knowledge of the market research industry, preferred
  • Excellent communication skills, both written and oral
  • High degree of technical proficiency
  • Proven organizational skills
  • Flexibility with regards to schedule and duties
  • Excellent interpersonal skills required
  • Ability to make decisions/solve problems independently following general policies
  • Ability to work effectively with all levels of staff and with clients
  • Ability to use creativity/initiative to enhance efficiencies and quality of phone center
  • Demonstrates a professional and positive attitude